- Excellent Communication
- Experience in handling international customers/clients
- Basic technical knowledge
- Be willing to find answers to all questions addressed to them.
- Diagnose and resolve technical hardware and software issues to the best of their ability and redirect issues to other Tiers or Resources as appropriate.
- Advise customers on appropriate action.
- Accurately log all interactions using ticketing software.
- Process forms according to procedure.
Salary: Not Disclosed by Recruiter
Industry:Strategy / Management Consulting Firms
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Associate/Senior Associate -(Technical)
Desired Candidate Profile
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Contact Company:KRM Global